Privacy Policy
What is the purpose of this Privacy Notice?
Your ‘personal data’ or ‘personal information’ is any piece of information that would allow us to identify you as an individual. The processing of personal data is governed by the EU General Data Protection Regulation (the “GDPR”) and national laws that supplement the GDPR in each European Economic Area (EEA) country. We take your privacy very seriously, and this document sets out what personal information we collect from you, how we intend to use it and what your rights in respect of that information are.
Who controls your personal information, and how do you get in touch?
The controller of your personal information is Fredericks (“we”, “us”, “our”). Should you have any query in respect of your personal information, you can contact us at the following:
Data Controller
Chase Restaurants Ltd, 106 Islington High Street, Camden Passage, Islington, London, N1 8EG, United Kingdom
020 7359 1118, dine@fredericks.co.uk
You also have the right to lodge a complaint with our supervisory authority, the Information Commissioner’s Office, which can be contacted at the following:
Supervisory Authority UK Information Commissioner Website
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom
0303 123 1113, www.ico.org.uk/global/contact-us/email/
What information do we collect about you?
We may collect the following information from you:
Your full name
Your age and date of birth
Your gender
Your email address
Your telephone number
General preferences
Allergies or food intolerances
Food & beverages preferences
Personnel connections to other customers or staff
Previous booking history
Encrypted credit card information
Mobility requirements
How do we collect your personal information?
We may collect your personal information in several ways:
Directly from you, when you:
Sign-up on our website;
Enter a competition, prize draw or promotion advertised on our website;
Sign up to receive our newsletter by email or SMS;
Provide information when you book with us;
Via a third party (person or company);
Report an issue with our website to us, or otherwise communicate with us or complete an optional survey.
What is our legal basis for collecting and using your personal information?
We will use your personal information in the following ways and for the following purposes:
Details:
Sending e-newsletters to you as you have consented to receiving marketing content from us or there is a legitimate interest in us sending information to you.
Measuring and improving our engagement with our customers and users of our website. This may involve the profiling of your information, using criteria such as age bracket or location. This helps us understand our customer base more effectively. We will never take automated decisions based solely on your information.
What if you do not want to provide your personal information?
You do not have to provide your personal information to us. However, should you choose not to provide it, we may not be able to deliver the best service to you on our website. note that some of your personal information is necessary for us to process bookings on our website
How is your personal information protected?
We maintain strong physical, electronic and procedural safeguards to protect the confidentiality, integrity and availability of your personal information. In particular, we have taken appropriate security measures against illegal and/or unauthorised access to your personal information, and against the accidental loss of, or damage to, it.
Do we share your personal information with anyone?
Our website operator and our booking system provider will have access to your personal information. This is necessary for us to operate our website and our booking system, and to provide you with electronic receipts. Our email solution provider may also have access to your personal information. This is necessary for us to send you news about events, activities and services at our restaurants if you have opted to receive these.
Will your personal information be transferred outside of the EEA?
If you are located in a European Economic Area (“EEA”) country, we may need to transfer your personal information outside of the EEA, for example where our data storage facilities are located in another country. If that is the case, we will have put adequate, legally-approved safeguards in place to ensure the protection of your privacy, fundamental rights and freedoms while your information is located outside of the EEA.
How long do we keep your personal information?
The information that we collected for the purpose of sending you news about our restaurants (to the extent you have opted in) will be kept until one (month) after you withdraw your consent to receiving that information (for example, by opting out of email communications). We will, however, cease to send marketing content to you immediately after you opt out. We need to retain it for technical purposes and in order to improve our website. We may sometimes need to keep a copy of your personal information for a longer period, for example in the event of a dispute, to investigate a data breach or to comply with legal requirements. We will never keep your personal information for longer than necessary. In all cases, your personal information will be securely destroyed once the retention periods described above expire.
What are your rights in respect of your personal information?
You have rights in respect of the personal information we hold on you, including the right to ask us to: – inform you on how we collect and use it (this Privacy Notice is designed to do that); – provide you access to the information we hold on you; – rectify it if you believe that it is incorrect; – delete it (only to the extent we rely on your consent to use it); – provide you with a copy of any information we hold on you (only to the extent we rely on your consent to use it); and – stop processing or using it temporarily (to the extent it is practical for us to do so). We use some of your personal information for marketing purposes. You can object to our use of your personal information for marketing purposes at any time.
Consent where consent is used to process your data, you have the right to withdraw your consent at any time and ask us to stop processing your data. We will tell you about the implications of doing this and follow your wishes as required.
Changes to this Privacy Notice
We may need to make changes to this Privacy Notice in the future (for example, to comply with new legal requirements). Where that is the case, we will provide you with a revised Privacy Notice on our website, which you will be able to access in the same way you accessed this version.